The award-winning platform has cloud PBX, multi-level IVR, audio and video conferencing, call recording and forwarding, team messaging, internet fax, auto-receptionist and more. RingCentral combines all the features you need in a cloud business phone system. There are many options out there with SMB-friendly prices and great features, and hopefully with our selection below you can narrow down your choice.īest Cloud Phone Systems for Small Business 1.
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If there is a free plan offered, do take that route initially to jumpstart your business then transition to a premium plan next if you need more features. How will you know that? Study its features and offerings, see if it has plans that fit your budget, and test it out yourself if it offers a free trial. The best cloud-based phone systems for small business are the ones that will work for you. The benefits as shown in the graphics below are clear and small businesses can gain all of these and more with the right system. In other words, the system can scale at a minimal cost.ĭepending on the provider, there may be other tools and capabilities tucked into the system, and you’ll come across them as we go over the best cloud-based phone systems for small business.
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The new user gets to experience full features and functionality based on your chosen plan. Unlike a physical, on-site phone system that requires you to add new hardware if you add another user, for cloud phone systems it is as simple as adding another user to your account or opening a new account. Most systems usually offer an administrator portal that gives managers and supervisors full control and visibility over communications, calls, messages, history, analytics, reporting, and other relevant details and information. This saves you, your business, and everyone else time, money, and resources. This feature allows you to meet, gather, and discuss with your team even if they are not physically around. Intelligent call forwarding and routing features ensure that customer calls go to the right person or agent for fast response or resolution of issues. Ninety percent of consumers prefer a live person at the other end of the phone over a bot.
You also get a unified inbox for all your emails. The system gives you one central hub or platform for all your communications regardless if they are phone or voice messages, fax, chat, and text messages. Your cloud telephony offers you full phone system functionality that’s always accessible from any connected device. You can run your business on the go, collaborate with your team in the field, follow up with your prospects, or answer customer queries anytime, anywhere. Cloud-based business phone systems offer features and capabilities that small businesses can clearly benefit from and take advantage of. Cloud VoIP and business phone systems are ideal options for your company’s communication requirements whether for organization-wide communication with office-based and remote employees or for your call center and customer service/support unit.
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